Hit Your Goal. Quiet The Food Noise.

1. Introduction

Nina Health ("we," "us," or "our") operates the website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, complete our eligibility quiz, or otherwise interact with our services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information when you interact with our services:

• Contact Information: Email address, name, phone number, and mailing address.
• Health Information: Weight, height, BMI, state of residence, and medication preferences submitted through our eligibility quiz.
• Device & Usage Data: IP address, browser type, operating system, device type, pages visited, referring URLs, and interaction timestamps.
• Cookies & Tracking Data: Information collected through cookies, pixel tags, and similar tracking technologies (see Section 6).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your eligibility assessment and match you with appropriate vetted telehealth providers.
• To communicate with you via email and/or SMS regarding your quiz results, provider matches, exclusive pricing, reminders, and service updates.
• To send marketing communications, promotional offers, and health-related content that may be relevant to you.
• To improve our website, services, and user experience through analytics and performance tracking.
• To comply with legal obligations and protect our rights.

4. SMS & Email Communications

By submitting your personal details (including your email address and/or phone number) through our website, eligibility quiz, or any other form, you expressly consent to receive communications from Nina Health via:

• Email: Including but not limited to provider match results, reminders, promotional offers, health tips, and service-related updates.
• SMS/Text Messages: Including but not limited to appointment reminders, quiz result notifications, exclusive deals, and promotional messages related to our weight management services and partner offers.

Purpose of SMS Communications: We use SMS/text messaging to send you eligibility quiz results and provider match notifications, appointment and follow-up reminders, promotional offers and exclusive discounts from Nina Health and our vetted partner providers, health and wellness tips related to your metabolic program, and important service-related alerts and updates.

Message Frequency: Message frequency varies based on your interactions with our services. You may receive up to approximately 10 messages per month, though this may vary depending on your engagement, quiz submissions, and active provider matches. Promotional campaigns may temporarily increase message volume.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Nina Health is not responsible for any charges incurred from receiving SMS messages. Please consult your carrier for details about your messaging plan.

How to Opt Out of SMS: You may opt out of SMS/text messages at any time by replying STOP to any text message you receive from us. After replying STOP, you will receive a one-time confirmation message, and no further SMS messages will be sent unless you re-subscribe. You may also contact us at [email protected] to request removal from our SMS list.

How to Opt Out of Email: You may opt out of email communications at any time by clicking the "Unsubscribe" link at the bottom of any email you receive from us.

Please allow up to 10 business days for opt-out requests to be fully processed. Opting out of marketing communications does not affect transactional or service-related messages that are necessary for the operation of your account or requested services. For additional help, reply HELP to any SMS message or email us at [email protected].

5. Information Sharing & Disclosure

We may share your personal information with the following categories of third parties:

• Vetted Telehealth Providers: To facilitate your provider matching and clinical consultation.
• Service Providers: Third-party vendors who assist with email delivery, SMS communications, analytics, hosting, and data storage.
• Advertising Partners: Including Meta (Facebook/Instagram) and Google for advertising, retargeting, and analytics purposes (see Section 6).
• Legal Compliance: When required by law, regulation, legal process, or governmental request.

6. Tracking Technologies — Meta & Google Pixels

Our website uses tracking pixels and cookies from the following third-party advertising platforms:

• Meta Pixel (Facebook/Instagram): We use the Meta Pixel to track conversions from ads, build targeted audiences for future advertising, optimize ad delivery, and remarket to people who have already visited our website or taken specific actions (such as starting or completing the eligibility quiz). The Meta Pixel may collect data including pages visited, actions taken, device information, and IP address. This data is shared with Meta Platforms, Inc. and is subject to Meta's Data Policy.
• Google Tracking Pixels (Google Ads, Google Analytics, Google Tag Manager): We use Google's tracking technologies to measure ad performance, analyze website traffic and user behavior, perform conversion tracking, and create remarketing audiences. Google may collect data including pages visited, session duration, device type, geographic location, and interaction events. This data is shared with Google LLC and is subject to Google's Privacy Policy.

These tracking technologies may use cookies, web beacons, and similar methods to collect and transmit data. You can manage cookie preferences through your browser settings. To opt out of personalized advertising, visit the Digital Advertising Alliance's opt-out page at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as the right to restrict or object to certain processing activities. To exercise any of these rights, please contact us using the information below. We will respond to verified requests within the timeframes required by applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or a prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Do Not Sell My Information

Nina Health does not sell your personal information, including your mobile phone number, to third parties. We do not share your mobile number with third parties for their independent marketing purposes. If you believe your data has been shared in error, please contact us immediately using the form below or via email at [email protected].

Data Removal & Opt-Out Request

Want to remove your data or opt out of all communications? Submit your request below and we'll process it within 10 business days.

Select your request…Opt out of SMS messages onlyOpt out of email messages onlyOpt out of all communicationsDelete all my personal dataRequest a copy of my dataSubmit Request

We take your privacy seriously. All requests are processed in accordance with applicable data protection laws.

Request Submitted Successfully

We've received your request and will process it within 10 business days. You'll receive a confirmation email at the address provided.

1. Acceptance of Terms

By accessing or using the Nina Health website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services. These Terms constitute a legally binding agreement between you and Nina Health.

2. Description of Services

Nina Health is a platform that connects users with independently licensed telehealth providers for clinical weight management consultations and metabolic health programs. We are not a healthcare provider and do not practice medicine. All medical decisions, prescriptions, and treatment plans are made solely by independent, licensed medical providers in our vetted network.

3. Eligibility

To use our services, you must be at least 18 years of age, a resident of the United States, and capable of forming a binding contract. By using our services, you represent and warrant that you meet these eligibility requirements. Medical eligibility for specific programs is determined by licensed providers during clinical evaluation.

4. User Accounts & Information

When you submit information through our eligibility quiz or any other form, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

5. Consent to Communications

By submitting your personal details (including your email address and/or phone number) through our website, eligibility quiz, or any other form on our platform, you expressly consent to receive communications from Nina Health, including:

• Email Communications: Provider match results, reminders, follow-ups, promotional offers, health and wellness content, and service updates.
• SMS/Text Communications: Appointment reminders, quiz result notifications, promotional messages, and exclusive offers. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time.

You understand that consent to receive communications is not a condition of purchasing any goods or services. You may opt out of marketing emails by clicking "Unsubscribe" in any email, or opt out of SMS by replying STOP. Opting out does not affect transactional or service-related messages.

6. Tracking & Analytics

By using our website, you acknowledge and consent to the use of third-party tracking technologies, including:

• Meta Pixel (Facebook/Instagram): Used for conversion tracking, audience building, ad optimization, and remarketing. Data collected may include browsing behavior, device information, and actions taken on our website.
• Google Pixels (Google Ads, Google Analytics): Used for conversion tracking, website analytics, performance measurement, and remarketing. Data collected may include pages visited, session duration, geographic location, and user interactions.

These technologies may place cookies on your device and collect data as described in our Privacy Policy. You may manage cookie preferences through your browser settings or by visiting industry opt-out pages.

7. Medical Disclaimer

Nina Health is not a medical provider, pharmacy, or health insurance company. Content on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. All medical consultations, prescriptions, and treatment decisions are made by independent licensed healthcare providers. Always consult with a qualified healthcare professional before starting any weight management program or medication.

8. Third-Party Services & Links

Our services may contain links to third-party websites, including those of our vetted telehealth provider partners. We are not responsible for the content, privacy practices, or terms of service of third-party sites. When you click an external link, you leave our platform and are subject to the policies of the third-party website. We encourage you to review the terms and privacy policies of any third-party site you visit.

9. Intellectual Property

All content on this website — including text, graphics, logos, images, icons, and software — is the property of Nina Health or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Nina Health and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of our services.

11. Indemnification

You agree to indemnify, defend, and hold harmless Nina Health and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any rights of a third party.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Helsinki, Finland.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date and may notify you via email or a prominent notice on our website. Your continued use of our services after any modification constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.